Delete Your Seren Nudge Account

Last updated: 4 November 2026

This page explains how to request deletion of your account for Seren Nudge, a mobile application developed by Seren Tech (Pty) Ltd.

How to Request Account Deletion

To request deletion of your Seren Nudge account, send an email to info@serentech.co.za with the subject line "Account deletion request". You must send the request from the email address associated with your account.

Please include the following information in your email:

Your account email address
Your account type (customer, vendor or venue)
For vendor accounts: your business name

Send Account Deletion Request

What Happens Next

Once we receive your request, we will confirm that it came from the account holder. After confirmation, we will close your account and delete or anonymise your account personal information within 90 days of account closure.

Data Retention

While most account data will be deleted or anonymised within 90 days, some records must be retained to comply with South African law:

Order, transaction and payment records are retained for 5 years to meet South African tax and accounting requirements. After 5 years, these records are deleted.

This retention policy is consistent with the data retention periods described in our Privacy Policy (sections 6.1 and 6.2).

Partial Data Deletion

If you would like to delete specific personal data (for example, your phone number) without closing your account entirely, you can request this using the same email address. We will process your request in accordance with applicable data protection laws and our operational requirements.

Questions?

If you have questions about account deletion or data retention, please refer to our Privacy Policy or contact us at info@serentech.co.za.